Order Information

How can I track the status of an order once it is placed?

To check the status of a recent order, you can login to your account on sewcreativelounge.com. Please make sure that your account is activated by setting up a password. You can also check your email for an activation link.

How long does it take to ship a package once an order has been placed?

Our turnaround time for processing orders is 3-5 business days.

What is Route Protection? Should I add it when placing an order?

Route Protection provides insurance on packages up to $15,000 in value; it is currently the fastest and most efficient way to instantly resolve shipping issues. Adding Route to your order insures your package from loss, damage, and theft. You can rep

What is your return policy if I am unsatisfied with what I received?

If you're unsatisfied with the order you received. You are able to send it back to us unused and in its original packaging in exchange for something else. Here is our return address:. 4611 Assembly Drive. Suite K. Lanham, MD, 20701. We ask that you l

What is your return policy if I received the wrong item/damaged item/missing item?

We’re sorry to hear about the issue with your order. If you received the wrong item, missing item, or received a damaged item, we ask that you first send us a picture of how the order was received. We will then proceed with creating a return label (a

I never received my order, even though it says it was delivered. I did not purchase Route Protection either; what do I do now?

We’re sorry to hear about the situation with your missing order. We recommend initiating a claim with UPS or USPS (depending on which carrier you selected to ship your package) if you believe your order has been lost. Regrettably, we do not have the

How can I check my current reward points balance, and what's the process for redeeming my rewards?

To view and redeem your rewards, here are the steps with visuals for easy reference:. 1) Login on the website with your account here: https://www.sewcreativelounge.com/account/login. 2) Click the "Rewards" tab at the bottom right corner of the screen

Are there any specific care instructions for African print fabric?

We suggest washing African Print fabric by either hand washing or using a washing machine with a cold water setting. Additionally, we advise air drying the fabric for the best results. Pre-washing fabric for projects is optional.

How do I remove the manufacturing sticker from African print fabric?

In order to remove the sticker, you can follow these steps:. Position a dry paper towel over the sticker and apply heat with an iron for 30 seconds. Peel off the sticker. Reposition the paper towel over the remaining residue, and iron it for another

Are there any sales or promotions happening soon that I should be aware of?

For updates regarding sales and promotions, you can subscribe to our general newsletter by scrolling down to the bottom of the page of sewcreativelounge.com. You can also check our home page for any active promotions.

How do I go about canceling an order?

We’re sorry to hear that you wish to cancel your order. To initiate the cancellation process, kindly send us an email with the order number and the reason for cancellation. It's important to note that we don't offer refunds for canceled orders; inste