Sew Creative Lounge FAQ's

<p dir="ltr" id="isPasted" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:10.5pt;font-family:Arial,sans-serif;color:#1b1c1d;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Route Protection provides insurance on packages up to $15,000 in value; it is currently the fastest and most efficient way to instantly resolve shipping issues. Adding Route to your order insures your package from loss, damage, and theft. You can report an issue with Route through the mobile app (iOS or Android), through the email you receive from Route after placing your order, or by going to claims.route.com. Their team is ready to assist you with any questions you may have!</span></p>

Route Protection provides insurance on packages up to $15,000 in value; it is currently the fastest and most efficient way to instantly resolve shipping issues. Adding Route to your order insures your package from loss, damage, and theft. You can rep

What is Route Protection? Should I add it when placing an order?

Order Information

What products/services does Sew Creative Lounge offer?

How do I sign up for in-person classes?

What are your Studio Policies for your in-person classes?

What is your location and store hours?

How do I become a member of Sew Creative Lounge?

Do you sew custom items?

How do I join the Sew Along?

What classes do you offer virtually?

What is the Sew Creative Membership program?

General Information

How can I track the status of an order once it is placed?

How long does it take to ship a package once an order has been placed?

What is your return policy if I am unsatisfied with what I received?

What is your return policy if I received the wrong item/damaged item/missing item?

I never received my order, even though it says it was delivered. I did not purchase Route Protection either; what do I do now?

How can I check my current reward points balance, and what's the process for redeeming my rewards?

Are there any specific care instructions for African print fabric?

How do I remove the manufacturing sticker from African print fabric?

Are there any sales or promotions happening soon that I should be aware of?

How do I go about canceling an order?

What are the next steps or actions I should take as a new member of Sew Creative Lounge?

What are Sew Creative Lounge membership benefits?

What is the difference between the members hub on sewcreativelounge.com and the video portal?

How do I login and navigate the members hub?

How do I login and navigate the video portal?

How do I gain access to the Sew Creative Members Facebook group?

Where can I find my class calendar and zoom links for the month?

I've utilized various email addresses with Sew Creative Lounge;  how can I determine which one I should check for updates?

When can I expect to see my sew alongs/ quilt alongs in the mail?

I receive numerous emails from Sew Creative Lounge; which ones should I prioritize opening?

What would I do if I didn’t receive my member’s newsletter?

How do I go about canceling my membership?

If I have any further questions in regards to my membership, where can I go to get them answered?

What is Route Protection? Should I add it when placing an order?Updated a year ago