Sew Creative Lounge FAQ's

<p style="line-height: 1;"><span id="isPasted" style="text-decoration: none; font-family: Arial, Helvetica, sans-serif; font-size: 14px;">We&#x2019;re sorry to hear about the issue with your order. If you received the wrong item, missing item, or received a damaged item, we ask that you first send us a picture of how the order was received. We will then proceed with creating a return label (as needed). Once we receive the returned item, we will ship out your correct item within 5 business days. &#xA0;</span></p>

We’re sorry to hear about the issue with your order. If you received the wrong item, missing item, or received a damaged item, we ask that you first send us a picture of how the order was received. We will then proceed with creating a return label (a

What is your return policy if I received the wrong item/damaged item/missing item?

Order Information

What products/services does Sew Creative Lounge offer?

How do I sign up for in-person classes?

What are your Studio Policies for your in-person classes?

What is your location and store hours?

How do I become a member of Sew Creative Lounge?

Do you sew custom items?

How do I join the Sew Along?

What classes do you offer virtually?

What is the Sew Creative Membership program?

General Information

How can I track the status of an order once it is placed?

How long does it take to ship a package once an order has been placed?

What is Route Protection? Should I add it when placing an order?

What is your return policy if I am unsatisfied with what I received?

I never received my order, even though it says it was delivered. I did not purchase Route Protection either; what do I do now?

How can I check my current reward points balance, and what's the process for redeeming my rewards?

Are there any specific care instructions for African print fabric?

How do I remove the manufacturing sticker from African print fabric?

Are there any sales or promotions happening soon that I should be aware of?

How do I go about canceling an order?

What are the next steps or actions I should take as a new member of Sew Creative Lounge?

What are Sew Creative Lounge membership benefits?

What is the difference between the members hub on sewcreativelounge.com and the video portal?

How do I login and navigate the members hub?

How do I login and navigate the video portal?

How do I gain access to the Sew Creative Members Facebook group?

Where can I find my class calendar and zoom links for the month?

I've utilized various email addresses with Sew Creative Lounge;  how can I determine which one I should check for updates?

When can I expect to see my sew alongs/ quilt alongs in the mail?

I receive numerous emails from Sew Creative Lounge; which ones should I prioritize opening?

What would I do if I didn’t receive my member’s newsletter?

How do I go about canceling my membership?

If I have any further questions in regards to my membership, where can I go to get them answered?

What is your return policy if I received the wrong item/damaged item/missing item?Updated 7 months ago