Sew Creative Lounge FAQ's

<p>If you encounter issues while checking out, please send us a photo of your screen showing the issue. We will use this information to assist you in resolving the problem at the earliest.</p>

If you encounter issues while checking out, please send us a photo of your screen showing the issue. We will use this information to assist you in resolving the problem at the earliest.

What should I do if I experience issues during checkout?

What products/services does Sew Creative Lounge offer?

How do I sign up for in-person classes?

What are your Studio Policies for your in-person classes?

What is your location and store hours?

How do I become a member of Sew Creative Lounge?

Do you sew custom items?

How do I join the Sew Along?

What classes do you offer virtually?

What is the Sew Creative Membership program?

General Information

How can I track the status of an order once it is placed?

How long does it take to ship a package once an order has been placed?

What is Route Protection? Should I add it when placing an order?

What is your return policy if I am unsatisfied with what I received?

What is your return policy if I received the wrong item/damaged item/missing item?

I never received my order, even though it says it was delivered. I did not purchase Route Protection either; what do I do now?

How can I check my current reward points balance, and what's the process for redeeming my rewards?

Are there any specific care instructions for African print fabric?

How do I remove the manufacturing sticker from African print fabric?

Are there any sales or promotions happening soon that I should be aware of?

How do I go about canceling an order?

Order Information

What are the next steps or actions I should take as a new member of Sew Creative Lounge?

What are Sew Creative Lounge membership benefits?

What is the difference between the members hub on sewcreativelounge.com and the video portal?

How do I login and navigate the members hub?

How do I login and navigate the video portal?

How do I gain access to the Sew Creative Members Facebook group?

Where can I find my class calendar and zoom links for the month?

I've utilized various email addresses with Sew Creative Lounge;  how can I determine which one I should check for updates?

When can I expect to see my sew alongs/ quilt alongs in the mail?

I receive numerous emails from Sew Creative Lounge; which ones should I prioritize opening?

What would I do if I didn’t receive my member’s newsletter?

How do I go about canceling my membership?

If I have any further questions in regards to my membership, where can I go to get them answered?

When will videos be available after live classes take place?

How do I join an accountability group?

Where can I find my discount code?

As a Kente/Adire member, when can I select my sew along fabric?

Sew Creative Membership

Are the sewing class materials included in the registration cost?

Can I use multiple discount codes in a single transaction?

What should I do if my package was returned to sender due to an insufficient address?

Is the course access time-limited?

Can I pause my membership or subscription temporarily?

What should I do if my pattern package did not include instructions?

How can I achieve the bright, multicolored look of the Exploding Hearts quilt on black?

Are patterns included with membership access or conference kits?

What is included in the Indigo membership plan?

Do you offer wholesale options for your patterns and fabrics?

What should I do if I can't open the supply list zip file?

Is there an option for scholarships or financial assistance for the sewing programs?

I missed the new member orientation. Is a recording available?

What does the pattern and kit include? Does it come with fabric?

Can I combine multiple orders into one shipment?

Can I change the shipping address after placing my order?

How can I alter or add to my existing order?

What are the benefits of upgrading to the VIP membership for the Sew Much Soul Conference?

What does the VIP Supply Kit include?

If I purchase a kit, am I automatically a VIP member?

How long do I have access to courses?

Are beginner classes available in different time slots?

What should I do if I miss a class?

Can I bring my own materials to classes?

Is there a make-up class for the Beginner Sewing Essentials class?

Can I bring my own sewing machine to your classes?

Do the fabric kits for the Name jacket vary?

What is the recommended zipper size for the Name wrap dress?

Where can I find instructions for my sewing projects if they are missing from the kit?

How can I manage my order fulfillment or delivery preferences?

How can I change the fabric choice for my kit after purchase?

How can I use my gift card to purchase items?

What should I do if my payment was not processed?

What can I do if I suspect an error or unauthorized transaction on my account?

Why was my refund amount different from the item cost?

How can I attend the Sew Much Soul Conference?

What are the benefits of upgrading to VIP?

What should I do if I have trouble accessing the Zoom meeting?

How can I donate my class spot if I can't attend?

Where can I find the Batik Month Workshop on the portal?

Can orders be combined for shipping?

Can you provide a discount after an order has been placed?

Are workshop patterns available for individual purchase?

Is the top material of the slippers different from the bottom?

How can I view previous interviews or events not available on the Sew Creative YouTube channel?

What should I do if I experience issues during checkout?Updated a month ago