Sew Creative Lounge FAQ's

<span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We highly recommend you attend the monthly membership Q&amp;A&#x2019;s with our membership coordinator to get your questions answered. They are hosted once a month on Sundays; you can&#xA0;<span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"><a href="https://sewcreativelounge-copy.gorgias.help/en-US/where-can-i-find-my-class-calendar-and-zoom-links-for-the-month-401926">check your calendar for the next scheduled date.</a>

We highly recommend you attend the monthly membership Q&A’s with our membership coordinator to get your questions answered. They are hosted once a month on Sundays; you can check your calendar for the next scheduled date.

If I have any further questions in regards to my membership, where can I go to get them answered?

Sew Creative Membership

What products/services does Sew Creative Lounge offer?

How do I sign up for in-person classes?

What are your Studio Policies for your in-person classes?

What is your location and store hours?

How do I become a member of Sew Creative Lounge?

Do you sew custom items?

How do I join the Sew Along?

What classes do you offer virtually?

What is the Sew Creative Membership program?

General Information

How can I track the status of an order once it is placed?

How long does it take to ship a package once an order has been placed?

What is Route Protection? Should I add it when placing an order?

What is your return policy if I am unsatisfied with what I received?

What is your return policy if I received the wrong item/damaged item/missing item?

I never received my order, even though it says it was delivered. I did not purchase Route Protection either; what do I do now?

How can I check my current reward points balance, and what's the process for redeeming my rewards?

Are there any specific care instructions for African print fabric?

How do I remove the manufacturing sticker from African print fabric?

Are there any sales or promotions happening soon that I should be aware of?

How do I go about canceling an order?

Order Information

What are the next steps or actions I should take as a new member of Sew Creative Lounge?

What are Sew Creative Lounge membership benefits?

What is the difference between the members hub on sewcreativelounge.com and the video portal?

How do I login and navigate the members hub?

How do I login and navigate the video portal?

How do I gain access to the Sew Creative Members Facebook group?

Where can I find my class calendar and zoom links for the month?

I've utilized various email addresses with Sew Creative Lounge;  how can I determine which one I should check for updates?

When can I expect to see my sew alongs/ quilt alongs in the mail?

I receive numerous emails from Sew Creative Lounge; which ones should I prioritize opening?

If I have any further questions in regards to my membership, where can I go to get them answered?Updated a year ago