Sew Creative Lounge FAQ's

<span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">The Membership hub, located on www.sewcreativelounge.com, helps you to manage your subscriptions, including our sew-along memberships and fabric subscriptions. You can view your upcoming sew along or fabric subsciption orders, choose your fabric (for Kente/Adire members only), update your payment information, and more!&#xA0; <span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">You don&apos;t need a password to login to the member&#x2019;s hub! &#xA0;In order to get into your account, you must visit sewcreativelounge.com and click on the login icon (which looks like a person). &#xA0;When logging into your account, be sure to click &#x201C;manage subscriptions&#x201D; A code will be emailed or texted to you to verify your login, which you will need to enter.&#xA0;<span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"> <span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">For more information on how to navigate the membership hub, you can view the video tutorial located in your video portal under your respective membership course (Kente/ Indigo, Batik, or Adire portal). This video explains how to choose fabric, change payment/ address information, and more.&#xA0; <span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Here is a video tutorial on how to manage your subsciption once you login:&#xA0;<span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"><a href="https://www.loom.com/share/b0163b5aa15241689e9d11c8d9c66c42?sid=c36593d9-3489-43fa-9f2d-34e560f00e6a">Manage your Subsciption</a><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"><img src="https://attachments.gorgias.help/wx4g/hc/xqrm/managesub1-138e2615-10a9-490b-b32a-590ead64b7b2.png" style="width: 300px;" class="fr-fic fr-dib"><img src="https://attachments.gorgias.help/wx4g/hc/xqrm/managesub2-37987eab-8438-4f58-bdce-8d2c8a1885af.png" style="width: 300px;" class="fr-fic fr-dib"><img src="https://attachments.gorgias.help/wx4g/hc/xqrm/managesub3-65fdc670-0ef2-40c5-b622-5cacc869f6d9.png" style="width: 300px;" class="fr-fic fr-dib">

The Membership hub, located on www.sewcreativelounge.com, helps you to manage your subscriptions, including our sew-along memberships and fabric subscriptions. You can view your upcoming sew along or fabric subsciption orders, choose your fabric (for

How do I login and navigate the members hub?

Sew Creative Membership

What products/services does Sew Creative Lounge offer?

How do I sign up for in-person classes?

What are your Studio Policies for your in-person classes?

What is your location and store hours?

How do I become a member of Sew Creative Lounge?

Do you sew custom items?

How do I join the Sew Along?

What classes do you offer virtually?

What is the Sew Creative Membership program?

General Information

How can I track the status of an order once it is placed?

How long does it take to ship a package once an order has been placed?

What is Route Protection? Should I add it when placing an order?

What is your return policy if I am unsatisfied with what I received?

What is your return policy if I received the wrong item/damaged item/missing item?

I never received my order, even though it says it was delivered. I did not purchase Route Protection either; what do I do now?

How can I check my current reward points balance, and what's the process for redeeming my rewards?

Are there any specific care instructions for African print fabric?

How do I remove the manufacturing sticker from African print fabric?

Are there any sales or promotions happening soon that I should be aware of?

How do I go about canceling an order?

Order Information

What are the next steps or actions I should take as a new member of Sew Creative Lounge?

What are Sew Creative Lounge membership benefits?

What is the difference between the members hub on sewcreativelounge.com and the video portal?

How do I login and navigate the video portal?

How do I gain access to the Sew Creative Members Facebook group?

Where can I find my class calendar and zoom links for the month?

I've utilized various email addresses with Sew Creative Lounge;  how can I determine which one I should check for updates?

When can I expect to see my sew alongs/ quilt alongs in the mail?

I receive numerous emails from Sew Creative Lounge; which ones should I prioritize opening?

What would I do if I didn’t receive my member’s newsletter?

How do I go about canceling my membership?

If I have any further questions in regards to my membership, where can I go to get them answered?

When will videos be available after live classes take place?

How do I join an accountability group?

Where can I find my discount code?

As a Kente/Adire member, when can I select my sew along fabric?

How do I login and navigate the members hub?Updated a year ago