Sew Creative Lounge FAQ's

<span style="font-size:10.5pt;font-family:Arial,sans-serif;color:#1b1c1d;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">You can purchase pattern and fabric kits with us on our website: <span style="font-size:10.5pt;font-family:Arial,sans-serif;color:#1b1c1d;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"><a href="https://www.sewcreativelounge.com/collections/sew-alongs">Sew Alongs </a><span style="font-size:10.5pt;font-family:Arial,sans-serif;color:#1b1c1d;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">You can find more information about how to join our community in the description of these products. <span style="font-size:10.5pt;font-family:Arial,sans-serif;color:#1b1c1d;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">If you would like to join the sew along, you can purchase the video subscription to our tutorials here:<span style="font-size:10.5pt;font-family:Arial,sans-serif;color:#1b1c1d;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"><a href="https://sewcreativelounge.thinkific.com/courses/scl-sew-along-tutorials">&#xA0;Sew Along Video Subscriptions </a>

You can purchase pattern and fabric kits with us on our website: Sew Alongs. You can find more information about how to join our community in the description of these products. If you would like to join the sew along, you can purchase the video subsc

How do I join the Sew Along?

General Information

What products/services does Sew Creative Lounge offer?

How do I sign up for in-person classes?

What are your Studio Policies for your in-person classes?

What is your location and store hours?

How do I become a member of Sew Creative Lounge?

Do you sew custom items?

What classes do you offer virtually?

What is the Sew Creative Membership program?

How can I track the status of an order once it is placed?

How long does it take to ship a package once an order has been placed?

What is Route Protection? Should I add it when placing an order?

What is your return policy if I am unsatisfied with what I received?

What is your return policy if I received the wrong item/damaged item/missing item?

I never received my order, even though it says it was delivered. I did not purchase Route Protection either; what do I do now?

How can I check my current reward points balance, and what's the process for redeeming my rewards?

Are there any specific care instructions for African print fabric?

How do I remove the manufacturing sticker from African print fabric?

Are there any sales or promotions happening soon that I should be aware of?

How do I go about canceling an order?

Order Information

What are the next steps or actions I should take as a new member of Sew Creative Lounge?

What are Sew Creative Lounge membership benefits?

What is the difference between the members hub on sewcreativelounge.com and the video portal?

How do I login and navigate the members hub?

How do I login and navigate the video portal?

How do I gain access to the Sew Creative Members Facebook group?

Where can I find my class calendar and zoom links for the month?

I've utilized various email addresses with Sew Creative Lounge;  how can I determine which one I should check for updates?

When can I expect to see my sew alongs/ quilt alongs in the mail?

I receive numerous emails from Sew Creative Lounge; which ones should I prioritize opening?

What would I do if I didn’t receive my member’s newsletter?

How do I go about canceling my membership?

If I have any further questions in regards to my membership, where can I go to get them answered?

How do I join the Sew Along?Updated a year ago